Privacy Policy & Terms of Use
Last updated August 6, 2026
Privacy Policy
Effective Date: August 6, 2026
Last Updated: August 6, 2026
Stone Voilé (“Stone Voilé,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy describes how we collect, use, disclose, and protect information when you visit stonevoile.com, request samples, contact us, inquire about trade or dealer opportunities, or otherwise interact with Stone Voilé.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Company or business name
- Professional or trade information
- Billing and shipping address
- Sample selections and product interests
- Project information
- Dealer or trade inquiries
- Communications you send to us
We may also automatically collect certain technical information when you visit our website, including browser type, device information, IP address, pages viewed, referring website, approximate location derived from IP address, and interactions with our website.
2. How We Use Your Information
We may use information collected through the website to:
- Process and respond to sample requests
- Respond to product, project, trade, and dealer inquiries
- Provide product specifications, installation information, brochures, and other requested materials
- Communicate regarding orders, samples, availability, or services
- Provide customer support
- Improve our website, products, services, and customer experience
- Analyze website performance and visitor activity
- Maintain the security and integrity of our website
- Comply with legal and regulatory requirements
- Send marketing or promotional communications where permitted by law and, where required, with your consent
You may unsubscribe from promotional email communications at any time using the unsubscribe option included in those communications.
3. Cookies and Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand visitor behavior, measure website performance, and improve our services.
Certain third-party services integrated into the website may also use cookies or similar technologies in accordance with their own privacy policies.
Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.
4. How We Share Information
Stone Voilé does not sell personal information for money.
We may disclose information to trusted service providers that assist us in operating our business, including website hosting and e-commerce providers, payment processors, shipping and logistics providers, analytics providers, technology providers, professional advisers, and other vendors necessary to provide our services.
These parties may access personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.
We may also disclose information when required by law, to protect our legal rights, prevent fraud or misuse, enforce our agreements, or in connection with a merger, acquisition, financing, sale, or other business transaction.
5. Third-Party Websites and Social Media
Our website may contain links to third-party websites and platforms, including Instagram.
When you leave our website and interact with a third-party service, that service’s privacy practices apply. Stone Voilé is not responsible for the privacy practices, security, or content of third-party websites or platforms.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal obligations.
8. Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include the right to request access, correction, deletion, or a copy of certain personal information and, where applicable, to opt out of certain processing.
To submit a privacy request, contact:
Please include sufficient information for us to identify and respond to your request. We may need to verify your identity before completing certain requests.
Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal using the same email address and include “Privacy Appeal” in the subject line.
Florida’s current statute specifically provides consumer rights and mechanisms for submitting requests for businesses to which the law applies.
9. Children’s Privacy
Stone Voilé’s website and products are intended for adults and design, construction, and trade professionals and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.
The “Last Updated” date at the top of this page indicates when the policy was most recently revised.
11. Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Stone Voilé
Miami, Florida
Email: info@stonevoile.com
Terms of Use
Effective Date: August 6, 2026
Last Updated: August 6, 2026
Welcome to Stone Voilé.
These Terms of Use (“Terms”) govern your access to and use of stonevoile.com and the content, materials, information, products, and services available through the website.
By accessing or using this website, you agree to these Terms.
1. Website Use
This website is provided for informational, commercial, and product-discovery purposes.
You may use the website only for lawful purposes and in accordance with these Terms.
You may not attempt to interfere with the operation or security of the website, gain unauthorized access to any system, misuse website content, or use the website in a manner that violates applicable law.
2. Stone Voilé Products
Stone Voilé offers mineral-based surface materials designed for architectural and interior applications.
Product descriptions, specifications, dimensions, thicknesses, colors, textures, photographs, renderings, installation examples, and other information presented on the website are provided for general informational purposes.
We make reasonable efforts to present product information accurately. However, actual products may vary from digital representations.
3. Natural Variation
Stone Voilé surfaces incorporate mineral and stone-based materials. Variations in color, tone, texture, pattern, surface character, and appearance may occur between samples, panels, production batches, and finished installations.
Such variation may be an inherent characteristic of the material and does not necessarily constitute a product defect.
Customers and design professionals should review appropriate samples and product specifications when selecting material for a project.
4. Samples
Samples are intended to provide a general representation of a Stone Voilé product.
Because of material and production variation, a sample may not represent every characteristic of the panels ultimately supplied for a project.
Color and texture may also appear differently depending on lighting, surrounding materials, installation orientation, screen settings, and other environmental conditions.
5. Website Images and Renderings
Photographs, videos, renderings, digital imagery, and installation examples appearing on the website are provided for inspiration and general reference.
Digital screens and photography may reproduce colors, scale, textures, and finishes differently from the physical material.
We recommend evaluating physical samples when final color, texture, or finish selection is important.
6. Product Specifications and Availability
Product dimensions, thicknesses, specifications, collections, finishes, availability, lead times, packaging, and other product characteristics are subject to change.
Stone Voilé reserves the right to modify, discontinue, replace, or update products or specifications without prior notice.
For projects requiring specific technical performance or dimensions, users should confirm current specifications before ordering or installation.
7. Installation
Installation information provided by Stone Voilé is intended as general guidance.
Installation conditions vary by project, substrate, environment, application, adhesive system, and local requirements.
Proper substrate evaluation, preparation, adhesive selection, installation methods, seam treatment, and compliance with applicable building codes and manufacturer instructions are the responsibility of the appropriate qualified project professionals and installers.
Where questions arise, technical guidance should be requested before installation.
8. Professional and Project Responsibility
Architects, designers, contractors, installers, fabricators, dealers, and other professionals are responsible for determining whether a Stone Voilé product is appropriate for a particular application and for ensuring compliance with applicable codes, standards, specifications, and project requirements.
Information provided on this website should not replace project-specific professional evaluation.
9. Trade and Dealer Programs
Information regarding trade accounts, dealer opportunities, territories, sample programs, pricing, or other professional programs does not constitute acceptance into a Stone Voilé program.
Participation is subject to Stone Voilé’s review and approval and may be governed by additional agreements, requirements, pricing policies, or terms.
Submission of a dealer or trade inquiry does not guarantee approval or territorial exclusivity.
10. Orders and Pricing
Where products or samples are available for purchase through the website, prices, availability, shipping charges, taxes, and other applicable charges will be presented during the ordering process.
Stone Voilé reserves the right to correct pricing, typographical, product-information, or availability errors.
Additional terms regarding shipping, returns, cancellations, damaged material, or other transaction matters may apply to individual purchases.
11. Intellectual Property
The Stone Voilé name, logo, branding, website design, text, product imagery, photography, graphics, renderings, videos, product names, collection names, brochures, specifications, and other original content are owned by or licensed to Stone Voilé and are protected by applicable intellectual property laws.
Website content may not be reproduced, distributed, modified, republished, commercially exploited, or used to create derivative materials without prior written authorization, except as permitted by law.
Design professionals may download materials specifically designated for professional or project use subject to any accompanying usage restrictions.
12. Third-Party Links
The website may contain links to third-party websites, social-media platforms, or services.
These links are provided for convenience. Stone Voilé does not control and is not responsible for third-party websites, content, policies, products, or services.
13. Disclaimer
To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.
Stone Voilé does not warrant that the website will always be uninterrupted, error-free, or free from harmful components.
Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Stone Voilé will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from access to or use of the website.
Nothing in these Terms limits liability that cannot lawfully be limited or excluded.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Stone Voilé and its affiliates, officers, employees, and representatives from claims, damages, liabilities, and reasonable expenses arising from your unlawful misuse of the website or violation of these Terms.
16. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute concerning these Terms or use of the website will be subject to applicable state and federal law and the jurisdiction of courts having authority in Florida, except where applicable consumer law requires otherwise.
17. Changes to These Terms
Stone Voilé may update these Terms periodically.
Changes will become effective when the revised Terms are posted on the website, unless otherwise stated. The “Last Updated” date will identify the most recent revision.
18. Contact
Questions regarding these Terms may be directed to:
Stone Voilé
Miami, Florida
Email: info@stonevoile.com